Our guarantee

We take our reputation, image and security issues very seriously. We are therefore pleased to offer all our customers our guarantee as follows:

• You are on a secure website
• Your personal particulars and order details are very safe with us
• Your credit card details and payments will be securely encrypted
• You will receive your order in tiptop condition
• You can return your items for a refund if you are not 100% satisfied

Our guarantee is backed by hundreds of customer testimonials.

You are on a secure website

Our website is a secure website. Your order details will be securely encrypted using industry standard 128-bit SSL technology and unique encryption systems.

Your personal particulars and order details are very safe with us

Please refer to our Privacy Policy.

Your credit card details and payments will be securely encrypted

Your credit card / debit card details will be securely encrypted using industry standard 128-bit SSL technology and unique encryption systems. We support Verified By Visa and MasterCard SecureCode; please disable your pop-up blocker software in order for these to work.

For your maximum security, we do not process nor store your credit card / debit card details on our secure server. You will only enter your card details on WorldPay's secure server if you are paying via credit card or debit card, or PayPal's secure server if you are paying via PayPal. We are a PayPal verified merchant.

We manually check all credit card / debit card transactions to ensure that your interests are protected. We will not use your card details for any purposes other than to charge you for the amount of your order with your permission.

Your will receive your order in tiptop condition

We guarantee that you will receive your order in tiptop condition. We conduct at least two checks for each of the following stages before delivering / mailing / shipping your order:

1. We will make sure that your delivery / mailing / shipping details on our invoice, receipt, and parcel tally with the delivery / mailing / shipping details that you have provided us in your order.
2. We will make sure that the products that we have packed tally with the products that you have ordered.
3. We will make sure that the products that we have packed are in tiptop condition.
4. We will make sure that we have packed your order in a secure manner.

You can return your items for a refund if you are not 100% satisfied

Please refer to our Returns Policy.